Thank you for shopping with Ocean Link Inc. We strive to provide quality products and excellent customer service. Please review our return and refund policy carefully before making a purchase.
Return Eligibility
Most new, unused merchandise may be returned within thirty (30) calendar days from the date of delivery, subject to the conditions outlined below.
To be eligible for a return:
- The item must be unused, uninstalled, and in the same condition in which it was received.
- The item must be returned in its original packaging with all manuals, accessories, hardware, and documentation included.
- The item must be accompanied by the original receipt, invoice, or proof of purchase.
- A Return Merchandise Authorization (RMA) must be obtained from Ocean Link Inc. prior to returning any merchandise.
Returns received without prior authorization may be refused and returned to the sender at the sender’s expense.
Non-Returnable Items
The following items are non-returnable and non-refundable:
Electrical and Electronic Components
No returns or refunds will be accepted on electrical or electronic components, including but not limited to:
- Control boards
- Displays and monitors
- Sensors
- Wiring harnesses
- Relays
- Switches
- Motors
- Pumps
- Actuators
- Electronic accessories
- Circuit boards and modules
Installed or Used Items
Any item that has been:
- Installed
- Mounted
- Wired
- Connected
- Programmed
- Modified
- Altered
- Used in any manner
is not eligible for return.
Special Order and Custom Products
No returns or refunds will be accepted for:
- Special-order items
- Non-stock items ordered specifically for a customer
- Manufacturer-built-to-order products
- Custom-configured products
- All Made-to-order tanks (Fuel, Waste or Water)
Sanitary Products
No returns will be accepted on sanitary products unless both the exterior packaging and internal packaging remain unopened, sealed, and untampered with.
Sanitary products include, but are not limited to:
- Toilet seats
- Toilet lids
- Toilet bowls
- Toilet bases
- Sanitation system components
Return Authorization Process
To request a return authorization, please contact Ocean Link Inc. before shipping any merchandise back.
Ocean Link Inc.
One Maritime Drive #10
Portsmouth, RI 02871
Phone: (401) 683-4434
Email: info@oceanlinkinc.com
Ocean Link Inc. reserves the right to inspect and evaluate all returned merchandise before approving a refund.
Shipping Damage, Shortages, and Order Discrepancies
Any shipping damage, shortages, incorrect items, or delivery discrepancies must be reported to Ocean Link Inc. within 24 hours of delivery via email. Please immediately email Info@oceanlinkinc.com with photos of damage, shortages, incorrect items or delivery discrepancies.
Failure to report such issues within this timeframe may result in denial of the claim.
Customers should retain all original packaging and shipping materials until the claim has been resolved.
Restocking Fees
Approved returns are subject to a minimum twenty percent (20%) restocking fee.
Additional manufacturer-imposed restocking fees may apply and will be deducted from any refund issued.
Shipping charges, handling charges, and other non-refundable fees may also be deducted where applicable.
Refunds
Once a returned item is received and inspected, Ocean Link Inc. will notify the customer regarding the status of the return.
If the return is approved, a refund will be issued to the original method of payment, less any applicable restocking fees, shipping charges, handling fees, or manufacturer charges.
The timing of the refund depends on the policies and processing times of the customer’s financial institution or credit card issuer.
Shipping Costs
Customers are responsible for all return shipping costs unless the return is the result of an error by Ocean Link Inc.
Original outbound shipping charges are non-refundable.
Ocean Link Inc. is not responsible for loss or damage occurring during return shipment. Customers are encouraged to insure returned packages and retain tracking information.
Manufacturer Warranties
Products sold by Ocean Link Inc. may be covered by manufacturer warranties.
Defective products are subject to the manufacturer’s warranty policies, procedures, and approval process.
Ocean Link Inc. does not provide warranties beyond those offered by the product manufacturer unless expressly stated in writing.
Warranty claims may require inspection, testing, or review by the manufacturer prior to approval.
Policy Changes
Ocean Link Inc. reserves the right to modify this Return & Refund Policy at any time without prior notice. The policy in effect at the time of purchase shall govern the transaction.
Last Updated: June 2026